Privacy Policy Statement

Your trust is important. This Privacy Policy explains how we handle your information and protect your privacy in line with Australian regulations.

Information We Collect

We collect necessary data to provide services, improve your experience, and comply with legal obligations.

• Contact details you provide, including your name, email address, and phone number.
• Details relating to your consultation, such as objectives, values, outcomes, and any notes from sessions.
• Technical information like IP address, device type, and browser, to ensure site functionality and security.
• Feedback, communication, and any preferences or requests you share with us through the website.

How We Use Information

Information is used solely to enhance the quality of consultations and your online experience.

• To communicate appointment details or respond to your inquiries about services.
• For analytical reviews to ensure consultations are tailored for your needs and values.
• To improve our website, protect against misuse, and maintain our service integrity.
• To comply with Australian legal requirements and record-keeping responsibilities.

Legal Basis for Processing

We only process your personal information when we have a legitimate and lawful reason.

These reasons may include fulfilling a contract with you, completing a requested service, or meeting a legal obligation under Australian law.

Information Sharing

We do not sell your information. Sharing occurs only as required to provide effective services or as legally mandated.

• Sharing with team members who require access to deliver your consultation or respond to support needs.
• Disclosure to Australian regulatory authorities where required by law.
• If required, sharing data with trusted providers for hosting or technical support, subject to confidentiality.

Security Measures

We take privacy seriously and maintain protections appropriate to the nature of the information collected. All personal data is secured through technical and procedural safeguards to prevent unauthorised access, disclosure, or use. However, no system can be completely secure, and we recommend caution when sharing sensitive information online.

Your Rights

Australian residents have rights regarding personal data. We respect all requests in accordance with national law.

• Access your information and know how it is used at any time upon request.
• Request correction if any detail is inaccurate or out-of-date in our system.
• Request to limit, restrict, or withdraw consent for data use (where permitted).
• Request deletion of personal data, subject to lawful data retention requirements.

Cookies and Tracking

Cookies are used for improved website function and service enhancement. For more information, see our Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

Questions about privacy or data handling? Contact our privacy team at the details below.

Policy Changes and Updates

We may update this policy to remain aligned with legal regulations. Clients will be notified of major changes as appropriate.